Store Policy

Deadline Times

Our standard order production time for sublimation, vinyl and transfer paper orders are:
·      *2 to 3 business days for shirt order quantity between 1 to 5
·      *3 to 5 business days for shirt order quantity between 5 to 10
·      *10 to 15 working days for bulk orders after a quantity of 10

*Days of production are subject to change slightly depending on approval of design, and payments made on time as well as holidays.

Rush Jobs
If an order is needed in a shorter time frame than our standard order production time, we will try to accommodate your request. However, rush orders often cause us to run our production staff at overtime hours, resulting in the need to charge additional rush fees. The fees will be included in checkout.

Art Preparation Policy

There is NEVER an art charge when you use one of our hundreds of online designs and change them to fit your specific needs. Simple alterations like color change, name or text changes, font style changes, and clip art graphic changes all can be done with no art charges.

If you need a design created fill out the form online and a deposit of $10 to get the design process started. The adjustments are unlimited. If the design in completed and the customer does not want the design or want to change the whole design to something different the $10 deposit will be charged and another $10 deposit will need to be placed for the new design.

If the design is accepted and place with your t-shirt or apparel order, half of the $10 deposit will go towards your order.

Shearin Creations offers flexible payment options to fit your organizations pay requirements.

We accept cash, major credit cards and authorized school or municipal purchase orders.
Order Deposit

First time customers are asked to pay a 50% deposit at the start of an order and then full payment upon order completion or pick-up.

Please note that large orders over $2,500.00 and promotional product orders may be subject to a deposit request regardless of current payment terms of the customer.

Price Breaks

All our prices are based on the quantity of garments ordered. The higher the quantity, the lower the cost. Our price breaks are set at 12, 24, 50, 100, 150, 300, 600.
Since promotional products are produced by separate outside companies, each item has its own set price breaks. Please refer to the specific promotional item pricing for those price breaks.

All quantities above 600 pieces should apply for a special quote

Order Returns and Misprints

Shearin Creations prides itself on maintaining the highest quality in our screen printing , heat transfer vinyl and transfer paper. We spend extra attention in the front end of an order to make sure your specific desires are met so when the final product arrives you are satisfied. It is often arduous, but we do require our customers of sign-off on every order detail for both the item/size/color ordered and the design color/placement/size too.
Please note it is extremely important that a customer pay attention to all the specifics in the order sign-off process so the end result is correct.

Order Returns

All orders are  Final  on personalized items unless a mistake is made on our behalf. An order of customized garments or items that has been screen printed or vinyl cutting cannot be returned because we cannot return the items to our wholesale distributors. If your final product arrives and you believe it is different than what you signed off on, please contact us immediately. We will review the complete order with an internal investigation and determine if your instance qualifies for an order reproduction.

 
Order Cancellation
In most cases, our order process does not start until the work order is accepted online or signed and returned to our office. Immediately following your order acceptance, our accounting department will review the order and our production department will purchase blank goods for your order from one of our several wholesale resources. An order cannot be cancelled once the goods have had any part embellished. Customized goods are not returnable to our wholesale firms, so we cannot credit your for any placed order that has been decorated.

15% Restocking Fee
If you elect to cancel your order after we have already purchased the wholesale blank goods, but before they have been embellished, then you will need to pay a 15% restocking fee. The restocking fee represents our real costs to return the blank items back to the wholesaler. We must always pay a restocking fee to return any goods as well as the freight costs to transport the goods.